Shipping Policy

Thank you for shopping with us. We are committed to providing a reliable and transparent shipping experience for our customers in the United States and Canada.

Order Processing

Orders are typically processed within 1–3 business days after your order has been placed and payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will normally begin processing on the next business day.

During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.

Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

• United States: 7–10 business days

• Canada: 9–12 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, shipping carrier, customs processing, severe weather, peak-season volume, or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

We may offer Free Shipping on qualifying orders or as part of promotional offers. Any applicable minimum purchase requirements or restrictions will be displayed on our website or at checkout.

Order Confirmation

After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review your order information carefully and contact us as soon as possible if you notice an error.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow approximately 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier and may occasionally be delayed.

Shipping to Canada

Orders shipped to Canada may be subject to customs processing.

Depending on the order, destination, and applicable Canadian regulations, customs duties, import taxes, brokerage fees, or other charges may apply.

Unless otherwise stated at checkout, any duties, taxes, or import-related charges imposed by Canadian authorities or shipping carriers are the responsibility of the customer.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Delayed Shipments

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to carrier disruptions, customs inspections, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.

If your tracking information has not been updated for an extended period, please contact our customer support team so we can assist you.

Lost Packages

If your tracking information indicates that your package may be lost or has not been delivered within a reasonable period after the estimated delivery date, please contact us.

We will review the shipment information and, when appropriate, work with the shipping carrier to investigate the issue.

Any refund, replacement, or other resolution will be handled in accordance with our applicable store policies and consumer protection laws.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue, we may request your order number and photographs showing the damaged product and/or packaging.

After reviewing the information, we will provide an appropriate resolution in accordance with our Refund Policy and applicable consumer protection laws.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please check your mailbox, front entrance, building reception area, household members, neighbors, or other safe delivery locations.

You may also contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact our customer support team for assistance.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping services, carrier requirements, business practices, or applicable regulations.

The latest version of this policy will always be available on this page.